About Mike Henry Travel Insurance

Mike Henry Travel Insurance was established in 1981 and continues to provide excellent service to more than 100,000 travellers every year. Mike Henry Travel Insurance is a business division of IAG New Zealand Limited (IAG NZ). IAG NZ underwrites general insurance business for some of the country's leading financial institutions and iconic brands.

Claims Paying Ability

IAG NZ received a Standard & Poor's (Australia) Pty Ltd rating of AA- on 3 November 2010.

This means we have a 'Very Strong' claims paying ability, as you can see from the table below.

The ratings from 'AA' to 'B' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.

As a customer, this is important to you as it is your reassurance that we will be able to pay out on your claims. This rating is lodged with the Registrar of Companies and our rating is reviewed annually.

QFE Disclosure Statement

It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.

Your insurance is underwritten by Mike Henry, a business division of IAG New Zealand Limited (“IAG”). IAG is a Qualifying Financial Entity (“QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.

As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.

Should you have a concern or complaint about our service, here is some information that can provide you with assistance.

1. If you have a concern or complaint
   Contact the person you have been dealing with. If you’d like to pursue the matter further please ask to speak to their manager.
   
   
2. If you are not satisfied with the outcome from the step above, contact:
   The Head of Business Partners
   Phone:             (09) 969 6000
   Email:              contactus@businesspartners.co.nz
   Postal address: Private Bag 92130, Auckland 1142
   
   
3. In the event you have a dispute that can not be resolved by direct communication with IAG, retail clients have free access to our licensed dispute resolution scheme, the Insurance & Savings Ombudsman of New Zealand (“ISO”). You can contact the ISO at:
   Office of the ISO
   Phone:             0800 888 202
   Email:              info@iombudsman.org.nz
   Postal address: PO Box 10-845, Wellington 6143
   

IAG is licensed and regulated by the Financial Markets Authority (FMA). You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at:
Phone:              (04) 472 9830
Street address: 8th Floor, Unisys House, 56 The Terrace, Wellington
Postal address: PO Box 1179, Wellington 6140

SEE - Sustainability Report

Mike Henry Travel Insurance’s is part of IAG NZ, which is committed to sustainability and has produced its third annual sustainability report. Click here to learn more.

IAG is one of the top 100 most sustainable companies in the world.

Insurance Fraud

Did you know that insurance fraud imposes additional costs on honest policyholders? Insurance premiums are calculated on risk. So fraud is really a cost to our local community and to every policyholder.

While we focus on paying claims, as a responsible community insurer we also manage levels of risk to control premium costs and to protect honest policyholders. The majority of claims are legitimate, a small number are suspicious and are referred through to investigators for further analysis.

The good news is that community perceptions are changing. People who do the right thing don't want to subsidise fraudulent claimants.

We're encouraging the community to help prevent insurance fraud. You can help by reporting insurance fraud.

How to report insurance fraud

Email

Email us at fraudline@iag.co.nz

Phone

National Fraud Hotline
0800 372 835 (0800 FRAUDLINE)

Mail

Fraud Manager
IAG NZ
Private Bag 92130
Auckland